Legal

Refund Policy

Last updated: 24 June 2026

This Refund Policy applies to digital vehicle history reports purchased from VERIFY SIA on mrvin.com. Where we approve a refund, we issue it as an additional report credit rather than returning money to your payment method.

Digital content and the right of withdrawal

Our reports are digital content delivered immediately after purchase. Under EU consumer law, when you ask us to start delivery right away and acknowledge that you lose the 14-day right of withdrawal once delivery has begun, the report is non-refundable simply because you changed your mind. You confirm this when you complete checkout.

When we do issue a refund

We want you to be satisfied. We will issue a refund in situations such as:

• You paid but the report was never delivered to you.
• No meaningful data was available for the VIN you submitted (an empty or "no data found" report).
• A technical fault on our side prevented you from receiving the report.
• You were charged more than once for the same order.

How refunds are issued

We define a refund as an additional report credit added to your account. Each credit lets you run one further vehicle history report, on the same VIN or a different one, at no extra cost. Unless required otherwise by applicable law, refunds are provided as report credits and not as a return of money to your card or payment account.

Report credits are valid for 6 months from the date they are added to your account. You can see each credit and its expiry date in your account, under Credits.

How to request a refund

Email [email protected] within 14 days of your purchase with your order number and a short description of the problem. We will review your request and respond, usually within a few business days. Where your request is approved, we add an additional report credit to your account so you can run another report.

Contact

For any question about refunds, contact VERIFY SIA at [email protected].